Westpac is intending to centralise and overhaul its online banking system. A new system is to be developed which will allow for segmentation of customers into individual, business banking and corporate services.
The online customer service system will be provided by Fiserv. Fiserv has made it known to the market that they have signed a contract with the bank to provide the system.
The bank is intending to rollover customers from the current system to the new system by the end of 2011. Around two million customers currently use online banking services at Westpac, including subsidiaries St George and BankSA.
Features of the new system include language settings, customisable interface, support for mobile platforms and personal financial management tools, Fiserv said.
Westpac have been working with Fiserv from 1990.
Webdeal Home Loans - webdeal.com.au All rights reserved